Q: What are the benefits of getting my own fitness equipment instead of getting a gym membership?
A: The best thing about having your own equipment is by far the convenience of it. Many people say the biggest obstacle when going to the gym is going to the gym. With your own equipment you can workout at your own pace in the comfort and privacy of your home you can also avoid all those monthly membership fees!
Q: Why should I purchase equipment from Fitness Depot instead of a department store?
A: The difference between purchasing equipment from Fitness Depot and a department store is the quality of equipment and exceptional customer service that our sales staffs provide for our customers. You are able to comfortably make an educated buying decision, and know that you will be happy with your choice for years to come.
Q: How do I get my equipment home?
A: Fitness Depot offers delivery and set-up services for an additional fee on all fitness equipment. Our experts will take care of everything for you. Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery.
Q: Does on-line shipping include delivery and setup?
A: No, setup is not included with you shipping charge for on-line orders. Please see on-line shipping policies under "Shipping, Delivery & Returns".
Q: Does Fitness Depot carry only weight lifting equipment?
A: Fitness Depot provides you with all your fitness needs. From the most basic resistance bands, to treadmills, elliptical trainers, home gyms and much more. We have the best equipment available in the industry.
Q: How long has Fitness Depot been in business?
A: Fitness Depot was established in 1993 and has grown to 30 retail outlets. We are the largest retailer of specialty exercise and fitness equipment in Canada, offering the guaranteed lowest prices in North AmericA:
Q: Why should I buy from Fitness Depot instead of other fitness retailers?
A: Because Fitness Depot has the largest selection in the industry. We are a one stop fitness shop with expert sales staff to help you with all your fitness needs and wants.
Q: Do you provide shipping all across Canada?
A: Yes, we provide shipping all across Canada by courier on small accessories and truck for large items. If you don't live close to one of our locations, just call our toll free number and one of the highly trained sales staff will be more than happy to help you pick and choose the right product for you.
Q: Do you ship outside of Canada?
A: No. Unfortunately due to contracts with suppliers, we only sell our products within Canada at this time.
Q: How much does shipping cost?
A: Shipping for fitness accessories is calculated in your shopping cart. Add the items to your shopping cart, and then click the 'check out' button (this will not commit you to the purchase, but will allow you to view your shipping costs).
Q: Can I see your products in stores?
A: Our treadmills, elliptical machines and exercise bikes are available at any of our locations, where you can physically try the equipment and ask one of our experienced sales staff any questions or ask them to guide you to the right unit.
Q: Do I pay sales tax?
A: The taxes are based on the province that it is purchased from.
Q: How long do deliveries take?
A: Generally deliveries will be made within 7-10 business days.
Q: Do I have to be home to accept the delivery?
A: Yes, you will need to sign for your delivery.
Q: When will my order be delivered?
A: Our delivery team works from Monday through Saturday and they work around your schedule. If shipping by courier or truck, then deliveries are scheduled in the daytime from Monday-Friday.
Q: How will I know when my product is being delivered?
A: Our delivery agent will call you in advance to schedule a day and window of time for your delivery. If shipping by courier, you will not be notified. If you are not home when the courier comes, they will leave a note on your door and make 2 more attempts to deliver. If by the 3rd attempt nobody is still home, then the package will be left at the nearest parcel service station for pick up.
Q: Who services my unit should it need repairs in the future?
A: We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department at 1-866-420-4560. Our friendly service staff will trouble shoot your issue over the phone and dispatch a technician to your home to service your unit.
Q: Are the warranties valid in a gym, school, or office building?
A: Only if the product purchased has a commercial warranty. You can contact one of our sales reps and they will let you know the full details about our commercial equipment.