Shipping and Delivery

Online Shipping:

Shipping costs can be determined by adding the item to your shopping cart, then entering your Province and Postal Code in the Shipping Estimate Calculator.

All regular sized items will be shipped within four (4) business days of placing a order. Deliveries are scheduled from Monday to Friday, between 8am - 5pm local time. Up to three (3) attempts for delivery will be made; undelivered items will be held at the local post office or warehouse for pick up until the time noted on the delivery notice.

Undeliverable and returned shipping costs will be the responsibility of the customer.

In-Store Pickup Orders:
Online order's are available for pickup at any corporately owned Fitness Depot Store across Canada (Excludes Kanata, Ottawa, Quebec City or Sherbrooke) without incurring any shipping charges. Once the order is placed, your order will begin the process towards completion and you will be e-mailed the needed paperwork for pickup once the order is ready. For your protection, funds are not processed until items are picked up at the store. You will be asked to finalize payment at time of pickup. Once order is ready items will be held for 7 days only.

Oversized Items:
Items over 150lbs (68kg) will be shipped via common freight carrier. Please note: all deliveries are curb-side only and we do require that the carrier call and make an appointment for delivery. Someone must be home to accept and sign for the product.

Oversized items ship on a weekly basis please allow 7-10 business days for arrival.

Rural Areas:
Orders shipping to rural areas may be subject to additional shipping charges, which varies depending on size and weight of the product(s) being shipped. Should this be the case for your order, a sales associate will contact you to make specific delivery arrangements and discuss total shipping costs.

Rural areas may include: NWT, Northern Quebec, Northern Manitoba, Newfoundland and Labrador.
Please note: Fitness Depot cannot ship items to Nunavut. We apologize for the inconvenience.

Free Shipping:
Items marked free shipping typically covers all major cities across Canada. However, in the event you are in a rural or remote location, you will be advised if additional shipping charges apply. Commodity items including but not limited to weight plates, kettlebells, dumbbells, and chrome weight lifting bars are not eligible for any free shipping offers at any time.

All online orders involve drop-off only and do not include assembly. If you would like to arrange set-up options, please call 1-877-776-8547 or add a note to your online order and an associate will contact you to make these arrangements.

All sales are final.

No exchanges or returns.