Our Philisophy

FITNESS DEPOT is committed to doing everything possible to provide its customers with superior services and products that meet real needs and provide lasting value.

An essential element of the value FITNESS DEPOT offers its customers is the quality of service these customers can expect from our stores.

Providing customer satisfaction that exceeds our customers expectations is our number one priority and results from the attention given to each element of service we provide.

FITNESS DEPOT achieves these exceptional levels of customer satisfaction by:

  • providing merchandise of superior quality and value that best meets the needs of our customers.
  • staffing stores with friendly, motivated and trained salespeople.
  • maintaining clean and neat merchandise presentations, making it easier for our customers to shop in our stores.
  • acting with mutual trust and understanding to fully protect our customers' interests.
  • promising to fulfill every commitment made to a customer or an employee on time.
  • staying flexible and demonstrating a sense of urgency to effectively respond to changing customer needs.
  • building a high level of quality and performance into everything we do so that we will gain the respect and loyalty of our customers.
  • recognizing each person's contribution that results from exceptional performance.

FITNESS DEPOT is committed to giving each customer excellent service that encourages loyalty. This high standard has built FITNESS DEPOT from one store to more than 30 stores and made us one of the largest exercise equipment retailers in North America.

Through the successful pursuit of our operating philosophy and the continued contribution of our people, we expect our company to achieve and sustain a leadership share in the marketplace, and as a result our stores, our people and the communities in which we live and work will flourish and grow.